Troubleshooting
Some card payments are declined (using Stripe)
When a payment is submitted to your customer’s card issuer, the card issuer has automated systems that determine whether or not to authorise the payment. These systems take various signals into account, such as your customer’s spending habits, ...
My customers have not received their tickets
If customers haven't received their tickets, edit the relevant orders and check below the possible reasons. It might be that the emails have not been sent in the first place or that they have not been received, so make sure to check all the five ...
I cannot see my events
If you cannot see any or some of your events, check below the possible reasons: The search field is left with a search term. Solution: clear the search box. The 'Include Unpublished' switch is set to 'NO' and the events you are looking for are ...
I cannot see my tickets
If you have added a ticket to a performance and cannot see it, check below the possible reasons: The ticket has been added to the 'Template for New Performance' instead fo the performance instead. Solution: add a new ticket to the performance. The ...
I cannot see my orders
If you cannot see any or some of your orders, check below the possible reasons: The search field is left with a search term. One or more of the filters are left active. Solution: you can revert to seeing all orders by clearing the search box and all ...