Orders
Find orders containing tickets for one or more specific event(s)
Go to the Orders page by clicking on [Orders]: In the 'By Event(s)' filter section (on the left column), click on 'Events': Start typing the name of the event you want to filter your orders by. Once you have enters three letters all the possible ...
Cancel an order
Cancelling an order is very straightforward, however, an email will automatically be sent to the customer to notify him/her of the cancellation. If you do not want the customer to be notified, you can remove the customer email address from the order ...
Create an order as an admin user
When you sell tickets on behalf of a customer (for example in person at your ticket desk or over the phone) you will need to create an order as an admin user. Go to the 'Orders' page by clicking on [Orders]: and click on [+ New Order] on the top ...
Change an order
When you need to change the tickets contained in an existing order, the system will take you through a process that will both keep a record of that original order (for traceability purposes) and allow you to make the changes you need. As you go ...