Events
Manage social distancing automatically on seating plans
The challenge with social distanced seated events is to ensure that each group of customers are separated by a safe distance whilst ensuring you do not leave empty seats unnecessarily. You can use the social distancing tool on any new or existing ...
Delete or un-publish an event
When you do not need an event, you might want to delete it, but that is not possible. We need to be able to maintain the integrity of the data of current and past orders which means that event deletion is not possible. As a simple alternative to ...
Cancel or reschedule an event
If you need to cancel or reschedule an event, you will find below all the help you'll need. Please read all the information on this page, including the notes at the bottom before taking any action. 1. INFORM YOUR CUSTOMERS You should consider several ...
Use the date and time selector
To enter the date and time of a new performance, you need to the date and time selector: 1. Set the Date You can enter the date manually by using the following format: DD-MM-YYYY You can also select the date by clicking on the calendar icon: Click on ...
Change when an event sales start and stop
Events are listed online with tickets available for sale when they are published and the customer access is enabled for the performance(s). Events are listed online until the performance starts. Start and stop sales manually You can set manually when ...
Change a performance date or time
When you need to change the date or the time of a performance, you actually have to create a new performance and remove (Admin and Customer) access to the old one. This ensures that you do not lose track of customers who have already bought tickets ...
Create an event with a template
If you create events that are similar from one another, we can set up 'Event Templates' for you; simply call or email us with your request. These will help you create events very quickly. Event templates work with both general admission and allocated ...
Create an event from scratch
To create a general admission event from scratch, go to the Events page by clicking on [Events]: Click on [Create An Event] in the middle of the page: 1. Listing There, enter all the information you require about the event and click [Save]: 2. Plan ...
Add or change an event text
You can amend the text displayed for a particular event. These appear on the front and More Details pages of your box office. You can change the wording and the formatting of the text as well as upload a new image for your event. Go to the Events ...
Add or change an event image
You can add or change the image displayed for a particular event. It appears on the front and More Details pages of your box office. Go to the Events page by clicking on [Events]: Select your chosen event by clicking on its name (in the events list ...