Some card payments are declined (using Stripe)

When a payment is submitted to your customer’s card issuer, the card issuer has automated systems that determine whether or not to authorise the payment. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and the security code at the back of the card.

When a card issuer declines a payment, they often provide helpful explanations, such as the card number or expiration date being incorrect, or that the customer does not have enough funds available to make the payment. You can check these explanations from the Stripe logs.

Login to your Stripe account.

Go to Developers menu option from the left menu and select Logs.

You will see a list of transactions, prefixed with '200 OK' for valid transactions:

 Search the transaction you are looking for by using the Filter tool:

Transactions that have been declined will be prefixed with an error code, e,g, '402 ERR':

Click on any transaction for which you want to see more information.

Look in the bottom section called 'Response Body' to see what information is available, e.g. payment declined due to insufficient funds:

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