Issue a receipt for a payment processed by Stripe

Issuing a receipt for a payment made by card through Stripe can be done for individual payments but can also be done automatically for all of them. In both cases, it requires you to have access to your Stripe account.

A. Issue a receipt for an individual payment

You need to be logged into your Stripe account to perform the following steps. Once done, go to the Orders page by clicking on [Orders]:

Find the order for which you want to issue a receipt and click on [Edit] to edit it:

This will take you to the payment page on your Stripe account. Scroll down to the Receipt History section and click on [Send Receipt]:

B. To receipts automatically for all payments

Log in to your Stripe account and go to [Settings] (from the left menu):

On the settings page, click on [Customer emails] (in the first section called 'Business settings'):

On the Customer emails page, in the first section called 'Email customers about...', set the [Successful payments] switch on by clicking on it:

Note: The Stripe dashboards look and functionality can be updated at any point by Stripe which means that the above instructions may not be exactly up to date. If you notice differences, please let us know asap and we'll update this page accordingly.

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