I cannot see my orders

If you cannot see any or some of your orders, check below the possible reasons:

• The search field is left with a search term.
  
• One or more of the filters are left active.
  

Solution: you can revert to seeing all orders by clearing the search box and all the filters individually. You can also clear search and all filters in one click by using the [Reset Search] link on the top left:

• Related Articles

• Create an order as an admin user

  When you sell tickets on behalf of a customer (for example in person at your ticket desk or over the phone) you will need to create an order as an admin user. Go to the 'Orders' page by clicking on [Orders]: and click on [+ New Order] on the top ...

• I cannot see my events

  If you cannot see any or some of your events, check below the possible reasons: The search field is left with a search term. Solution: clear the search box.  The 'Include Unpublished' switch is set to 'NO' and the events you are looking for are ...

• I cannot see my tickets

  If you have added a ticket to a performance and cannot see it, check below the possible reasons: The ticket has been added to the 'Template for New Performance' instead fo the performance instead. Solution: add a new ticket to the performance. The ...

• Cancel an order

  Cancelling an order is very straightforward, however, an email will automatically be sent to the customer to notify him/her of the cancellation. If you do not want the customer to be notified, you can remove the customer email address from the order ...

• Change an order

  When you need to change the tickets contained in an existing order, the system will take you through a process that will both keep a record of that original order (for traceability purposes) and allow you to make the changes you need. As you go ...