Related Articles
Delete or un-publish an event
When you do not need an event, you might want to delete it, but that is not possible. We need to be able to maintain the integrity of the data of current and past orders which means that event deletion is not possible. As a simple alternative to ...
I cannot see my orders
If you cannot see any or some of your orders, check below the possible reasons: The search field is left with a search term. One or more of the filters are left active. Solution: you can revert to seeing all orders by clearing the search box and all ...
I cannot see my tickets
If you have added a ticket to a performance and cannot see it, check below the possible reasons: The ticket has been added to the 'Template for New Performance' instead fo the performance instead. Solution: add a new ticket to the performance. The ...
Add or change an event image
You can add or change the image displayed for a particular event. It appears on the front and More Details pages of your box office. Go to the Events page by clicking on [Events]: Select your chosen event by clicking on its name (in the events list ...
Manage social distancing automatically on seating plans
The challenge with social distanced seated events is to ensure that each group of customers are separated by a safe distance whilst ensuring you do not leave empty seats unnecessarily. You can use the social distancing tool on any new or existing ...