Create an order as an admin user

When you sell tickets on behalf of a customer (for example in person at your ticket desk or over the phone) you will need to create an order as an admin user.

Go to the 'Orders' page by clicking on [Orders]:

and click on [+ New Order] on the top right:

Whichever method you use you will end up on the same 'New Order' page where you will see three boxes named 'Customer', 'Tickets' and 'Payment'.

1. Delivery

You can choose how you want your tickets to be delivered. By default the options 'Email', 'Post' and 'Collection' are available but these can be (or have already been) customised to your requirements.

2. Customer

In the 'Customer' box you will need to enter information about the customer in the provided fields. You will see that some fields are mandatory depending on the 'Delivery' you have chosen

If the customer has purchased tickets from you before, you can use their records for faster data entry. Search for them in you

database by clicking on [Search Customer]:

Enter their part or complete first name, last name or email address in the search box:

Identify the customer in the search results list and click [Select]:

3. Tickets

Select your event and your chosen performance from the dropdown list; then click on [Select Tickets]:

Select your tickets, then click on [Add to Cart]:

4. Payment

Select your chosen payment option and click [Process Order]:

Once payment has been processed, you are taken back to the orders page where you will see your order tagged as "Confirmed":

If you selected the 'email' delivery option, the tickets will have been emailed to the customer automatically and your order tagged as "Delivered":

Otherwise, you will need to issue the tickets manually. To do this, click [Deliver] or [Edit] the order for more options:

Please note that if you are reserving tickets instead of selling them, the order you have just created will be tagged as "Reserved":

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