Recent Articles
Investigate card payments on Stripe
Login to your Stripe account and head to the Transactions page from the left side menu. You can click on any order and search for any specific one using the search and filter options Using the 'Status' filter and selecting the 'Failed' option as an ...
Get ready with SCA and Stripe
If you use Stripe to process card payments, you need to meet the European SCA regulations. Your Little Box Office account is already meeting the regulations requirements but you need to make sure that your Stripe account is using the latest APi ...
Contact Stripe
In order to email, chat or even talk to someone at Stripe about anything to do with your account, you need to first log in to your Stripe account. Then click on the 'Help' icon the 'Help articles' on the top right of the page: On the following page, ...
Manage social distancing automatically on seating plans
The challenge with social distanced seated events is to ensure that each group of customers are separated by a safe distance whilst ensuring you do not leave empty seats unnecessarily. You can use the social distancing tool on any new or existing ...
Add funds to your Stripe account
If you need to refund orders and you do not have enough money in your Stripe account, you need to add funds from your bank account. This used to be complicated, using wire transfers, by recently Stripe has added the functionality to make a simple ...
Popular Articles
Cancel or reschedule an event
If you need to cancel or reschedule an event, you will find below all the help you'll need. Please read all the information on this page, including the notes at the bottom before taking any action. 1. INFORM YOUR CUSTOMERS You should consider several ...
Create an order as an admin user
When you sell tickets on behalf of a customer (for example in person at your ticket desk or over the phone) you will need to create an order as an admin user. Go to the 'Orders' page by clicking on [Orders]: and click on [+ New Order] on the top ...
Add a new admin user
Once logged in, click on the Users icon on the left navigation pane to access the users' page. From this page, click on the New User button on the top right. When you create a new user, you have to assign a role to the user. You can do this by ...
Change an order
When you need to change the tickets contained in an existing order, the system will take you through a process that will both keep a record of that original order (for traceability purposes) and allow you to make the changes you need. As you go ...
Understand our scanning app
Our free Android and iOS ticket scanning app (Ticket Scanner) has been created to work exclusively with thelittleboxoffice accounts. In order to use it, you just need a little box office account and be set up as an admin user of that account. The app ...